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Certified Healthcare Quality Management
A self-paced certificate program in the fundamentals of healthcare quality and patient-safety management.
professional240 min6 lessons
What you'll learn
- Identify the core components of a healthcare quality management system.
- Apply a PDSA improvement cycle to a defined care process.
- Analyse a safety event using root cause analysis.
- Evaluate quality indicators against improvement targets.
- Select appropriate metrics for patient experience and safety.
- Recommend actions to strengthen a safety culture.
Course content
3 modules · 6 lessons
1. Foundations of Quality
- What is healthcare quality?Preview8m
- Quality indicators8m
2. Improving Care
- The PDSA cycle8m
- Root cause analysis8m
3. Safety Culture & Measurement
- Patient-safety culture8m
- Experience & performance metrics8m