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Certified Patient Pathway Excellence
A self-paced certificate program on designing and improving patient pathways for smoother, safer care.
foundation180 min6 lessons
What you'll learn
- Identify the stages of a patient pathway.
- Analyse a pathway to locate bottlenecks and hand-off risks.
- Apply a redesign technique to reduce delay in a step.
- Evaluate flow metrics against improvement goals.
- Sequence the actions needed to implement a pathway change.
- Recommend a prioritised pathway improvement.
Course content
3 modules · 6 lessons
1. Pathway Thinking
- What is a patient pathway?Preview8m
- Mapping a pathway8m
2. Finding & Fixing Friction
- Spotting bottlenecks8m
- Redesigning steps8m
3. Measuring Flow
- Flow metrics8m
- Making the case8m