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Quality & Accreditation
Healthcare KPIs and Dashboards: Measuring What Matters
Design indicators that drive good decisions instead of gaming and noise.
professional210 min5 lessons
What you'll learn
- Classify a set of indicators as structure, process or outcome
- Write a complete specification for a described measurement need
- Evaluate a proposed indicator against validity and actionability criteria
- Identify the distortion risk created by a stated target
- Select an appropriate chart form for a given measurement question
- Recommend improvements to a described dashboard
Course content
5 modules · 5 lessons
1. What Makes a Good Indicator
- What Makes a Good IndicatorPreview42m
2. Writing the Specification
- Writing the Specification42m
3. Targets and Thresholds
- Targets and Thresholds42m
4. Showing Variation
- Showing Variation42m
5. Gaming and Consequences
- Gaming and Consequences42m