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Patient Safety & Risk
Workplace Violence Prevention and De-escalation in Healthcare
Recognise escalation early, de-escalate safely, and know when to withdraw.
foundation180 min6 lessons
What you'll learn
- Identify escalation warning signs in a described patient encounter
- Apply a de-escalation sequence appropriate to the stage of escalation
- Select safe positioning and exit options for a given room layout
- Differentiate clinical causes of agitation from intentional aggression
- Recommend environmental changes that reduce aggression risk in a waiting area
- Document an incident in a form that supports both support and investigation
Course content
6 modules · 6 lessons
1. Understanding Aggression in Healthcare
- Understanding Aggression in HealthcarePreview30m
2. Risk Factors and Warning Signs
- Risk Factors and Warning Signs30m
3. Verbal De-escalation
- Verbal De-escalation30m
4. Personal Safety and Exit
- Personal Safety and Exit30m
5. Clinical Causes of Agitation
- Clinical Causes of Agitation30m
6. After the Incident
- After the Incident30m